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10 Ways to Follow Up that Feels Good and Builds a Connection with your Community

Darlene Hawley

One of the things I quickly caught onto when I started my business was that the easiest way to grow your brand was through connecting and following up with those that you meet.

Darlene Hawley, Personal Branding & Business Coach

Earlier this month I attended a local friend’s monthly business roundtable.


The topic was how to retain clients while attracting new business.


Lots of great tips were shared and several new relationships were created.


As we wrapped up the roundtable discussion someone came up to me afterward and shared that they loved my tip and that I made a game of following up and staying connected to those that I meet.


One of the things I quickly caught onto when I started my business was that the easiest way to grow your business was through connecting and following up with those that you meet.


You can’t just meet someone one time and expect them to know what you do and start working with you immediately.


It takes at least 7 touches before people will even consider buying from you.


So you have to keep showing up.


If you’ve been hanging around me long enough you know I add to my calendar an hour of follow up on Friday and call it “Follow-up Friday” to make it fun.


Maybe it’s a little silly but I love to add fun to my business.


Whatever gets it done, right?


As I think of people throughout the week I add them to that hour so I can send them an email, handwritten note or the occasional gift.


Remember no one likes to be sold to but they love to feel special and important.


Here are my 10 favorite ways to follow up that feels good and builds a connection with your community.


1. Let them know that you were thinking about them. They were on your heart so you wanted to see how things were going. If someone pops into your mind and you’re really thinking about them, then that’s the perfect time to follow up with them.

2. Add value, share an article that goes along with what you’ve talked about before. If you happen to be strolling on the internet and find an article that makes you think of someone, share it with them. It can be as simple as saying “Hi, I just saw this article and it made me think of what we were talking about last month and I wanted to share it with you.” Then attach the article. Such a simple way to stay connected and let them know that you really listened during your conversation.

3. Share an idea that you thought of that might help a problem they’re currently having. If you come up with an idea that would solve their problem that was shared with you, send it their way. Nothing is better than getting the answer to what you’re been searching for then having someone you chatted with follow back up with the solution to their problem. Be the hero and save the day!

4. Continue to educate. Share another business tip that would build on what your first conversation was based on. It helps show that you’re an expert in your field and gives you credibility.

5. Refer them to another business connection that would be an ideal client or strategic alliance partner. Better yet schedule coffee with all of them so you can introduce them and let them know why you think they need to connect or work together.

6. Invite them to attend a local networking event as your guest. No one likes to attend an event alone, (well I don’t at least) it feels so much more fun when you know a friendly face in the room you walk into. Invite them along and introduce them to some key people who they could network with and build a few new relationships with.

7. Invite them to read a recent blog post you wrote. If they’re not on your email list yet, then share a recent blog post that might benefit them where they currently are at.

8. Share your story with them. People connect best through story so share how you started your business or what led you to where you’re at today.

9. Send them a recap of the notes you took during your initial conversation. Shows you care and really listened to what they had to say.

10. Share a success story. Nothing is more inspiring or motivating than hearing about someone reaching their goals. Share a client’s success story or a case study that will encourage them to keep pushing through.


Be authentic in all of the ways you choose to follow up and stay connected.


And remember just show up, be yourself and make real true connections and friendships.


The rest will take care of itself.


I’m curious which of my 10 tips will you try next?


Ps. Have you signed up for my Free July Masterclass on Thursday the 23rd, @ 12pm PST?


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10 Effective Communication Tips
Darlene Hawley, Personal Branding & Business Coach for service based entrepreneurs

Hey There!

I'm Darlene



As a mother, wife, connector, and dream builder, I’m Darlene Hawley, the founder of DarleneHawley.com and an Executive Leadership & Businesss Coach dedicated to empowering leaders like you.


My passion lies in helping ambitious professionals cultivate their unique leadership style while crafting an authentic and impactful personal brand. Through my coaching, we’ll work together to build a solid foundation that not only inspires your team but also drives results and growth within your organization.


Since 2007, I have been committed to guiding leaders and entrepreneurs in launching and scaling their businesses with confidence and clarity.


Today, I focus on supporting women in reaching their leadership goals and living their dream lives—all while balancing the joys of raising my family and creating meaningful memories each day.


Together, we’ll transform your challenges into opportunities, allowing you to lead with authenticity and inspire those around you.

By Darlene Hawley August 4, 2025
I was facilitating a one-day Speak Up & Influence team-building experiential training when I noticed her sitting quietly in the back of the room. She participated, but never fully spoke her mind, staying just under the radar, what I like to call "playing it safe". After one of the vocal empowerment activities, I walked over and said, “You know, the way you just helped your group reframe that challenge? That’s leadership. And I don’t think anyone’s told you lately... but you have a really powerful presence when you speak.” She blinked, stunned. Then smiled...a BIG cheesy grin. “Wow. I… don’t think anyone’s ever said that to me,” she said. “I thought I was just rambling.” That moment changed her energy and how she showed up the rest of the day. She spoke up more. She leaned in. She took more space. By the end of the day, she was laughing with her colleagues and, dare I say, being Bold and having FUN. That’s the power of being seen. Not liked. Not evaluated. Not coached. Witnessed. Witnessing Is Deeper Than Praise Recognition isn’t just about saying “good job.” It’s about creating space for people to feel seen in the room. And as an executive leadership coach, trainer, and speaker, I believe this is one of the most powerful tools we have. It’s part of why I teach the Step into Your Moxie® Vocal Empowerment Framework to help people speak with confidence and presence, And to help them feel safe enough to show up as unapologetically as themselves. The framework includes: Naming the Inner Critic Creating Psychological Safety Clarifying the Message Owning Presence Moving People to Take Action But none of that sticks if we don’t feel witnessed. The Real Role of Recognition in Leadership Recognition is not limited to annual performance reviews. It’s being in the moment with someone. It’s telling the truth of what you see... and helping them see it too. When we recognize someone for who they are, not just what they do, it creates: Trust Confidence Belonging Momentum It tells them, “You matter. Right now. Just as you are.” And for many people, that’s enough to shift everything. How Vocal Empowerment Starts with Being Seen I’ve worked with countless leaders who don’t need help with strategy... they need to be reminded they have a voice worth sharing. Their ideas aren’t the problem. Their presence is stifled by years of not being heard. And when someone finally says, “I see you. I hear you. I believe you have something valuable to say,”... they rise to the occasion. That’s what witnessing does. That’s what coaching is. And that’s what powerful leadership should include. My Truth About Leadership + Visibility I believe every single person deserves to be put in a position where they are the leader. But leadership is not one-size-fits-all. It’s not about being the loudest or most polished. It’s about being thoughtful about the right kind of visibility... and showing up unapologetically as yourself. We need more leaders who understand this. Who witness others without fixing them. Who show people what’s possible by being real, not rehearsed. How does it feel when someone truly witnesses you... not just your performance, but your presence? And who in your world could use that kind of recognition right now? Say it. Share it. Watch them light up. Try This: A Visibility Icebreaker That Builds Trust Here’s a simple, powerful exercise I love using to open workshops, team meetings, or small groups: Two Truths and a Lie: Leadership Edition Each person shares: Two true things about how they lead, speak, or show up One “lie” they used to believe about themselves Example: ✔ I’m a clear communicator ✔ I make people feel safe when I lead ✖ I’m not good at public speaking (← the old lie) This twist brings visibility and vulnerability together... without putting anyone on the spot. It allows people to own their growth and shift their inner critic by speaking it out loud. Try it. Let me know how it goes with your next team meeting. Coming Next in Part 4: Crafting Connection: Simple Rituals to Help You and Your Team Feel Seen Because being witnessed isn’t a one-time act. It’s a culture. It’s a practice. And it starts with you.
By Darlene Hawley August 4, 2025
We’ve never been more connected... and never felt so unseen. With a few taps, we can join a Zoom room, drop into a DM, or post something vulnerable for hundreds of people to witness. But there's a disconnect. And in a tech-driven world where everything moves fast and engagement is measured in emoji reactions… are we truly connecting... or just being consumed? “To be recognised, you have to be seen, you have to be heard – and that requires a witnessing that can’t happen in two-second increments.” —— Allison J Pugh in her article The Unseen in Aeon Magazine You can post every day and still feel invisible. You can be in a dozen Slack channels and still feel isolated. You can have 10k followers and feel like no one is really paying attention. Because we’ve built a world where connection is constant... but deep roots are rare. The Pace of Tech vs. the Slowness of Being Seen We scroll fast. We skim emails. We record meetings and never rewatch them. But being seen takes time. It requires presence. Stillness. The very things today’s digital culture works against. And when you’re constantly “on”, but rarely witnessed... it’s easy to feel like you’re disappearing in plain sight. This is especially true for entrepreneurs and leaders. We’re told to post, share, create, show up, stay visible… and yet, we’re rewarded for comments, not true connection. That’s the tension we’re living in... and the one we need to name. Why I Don’t Create for Social (and What I Do Instead) Let’s get honest, social media isn’t the main event... it’s the after-party. The first time someone finds me isn’t on LinkedIn. It’s at a speaking event, on a podcast, or through a referral. Then they follow me on social. Then they join my newsletter. Social media isn’t where I get discovered. It’s where I nurture relationships that already exist. That’s why I don’t create for the algorithm... I write for my community. I share my heart through emails and long-form blog or video content. Then I repurpose it on social... not to “go viral,” but to stay connected. And here’s the magic part: Some of my clients? They’ve been on my list for 6+ years. Never replied to a post. Never commented. And one day... they book a call. Because they’ve been listening the whole time. They were waiting for the right moment.... not the right reel. When Tech Makes You Feel Small But even with that perspective, I still feel it. That sting when you pour your heart into a post and it gets 3 likes. That feeling after a Zoom room full of “great people!”… but the coffee chat that follows doesn't convert to referrals or business. That’s what the fast pace of our digital world does. It makes us visible... but not witnessed. It makes us accessible... but nothing deeper becomes of it. You can have the right lighting, captions, camera angle... and still feel like no one’s really seeing the person behind the post. The Shift: From Performance to Presence The solution isn’t more hustle or noise. It’s more presence. So, if you're feeling invisible right now, even while showing up “everywhere,” hit pause and take a breath. Ask yourself: Am I sharing because I have to, or from a place of inspiration? Am I connecting, or just posting to stay in the feed? Who am I hoping will really see me? Then, choose one way to show up differently this week. Call someone instead of commenting. Write the post that feels inspiring, not strategic. Or close the laptop and go be with real people, even when it feels uncomfortable. Because yes, people are watching... even if they’re silent. But more importantly, you deserve to feel connected, even when tech feels like it's sucking your soul.
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